Privacy Statement

Introduction
The Train Company USA Inc. takes your privacy very seriously and will handle your personal data with the utmost security and care. This Privacy Statement explains how we handle your data and outlines your rights concerning our processing of your data. We advise that you read this Privacy Statement thoroughly. Should you have any questions or remarks, please contact us at sales@thetraincompany.com.

Who is The Train Company USA Inc.?
Wattman USA Inc. is registered at 701 Brickell Ave, Suite 1550, Miami, FL 33131, United States. Train Company USA Inc. is the controller ultimately responsible for processing your personal data.

How does The Train Company USA Inc. use your personal data?
Underneath, you will find an overview of processing your personal data. You will also find a specification of which data The Train Company USA Inc. uses for that specific purpose, the legal justification, and how long The Train Company USA Inc. keeps this data. For clarity’s sake, we have categorized the purposes. Services, customer management, and financial administration

Services, customer management, and financial administration

  
Purpose:Financial administration

Information:

Company name, Billing address, Bank details, Outstanding balance

Legal basis:

Legal obligation

Storage period:

As long as necessary for this purpose

  

Purpose:

Order Management

Information:

Home address, Delivery address, Billing address, Email, Phone, Payment information, Account Number, Order Number, Complaint content, COC number, VAT number, Customer number

Legal basis:

Necessary for the performance of a contract

Storage period:

As long as necessary for this purpose

  

Purpose:

Handling complaints

Information:

Home address, Delivery address, Billing address, Email, Phone, Payment information, Account Number, Order Number, Complaint content, COC number, VAT number, Customer number

Legal basis:

Necessary for the performance of a contract

Storage period:

As long as necessary for this purpose

  

Purpose:

Invoicing

Information:

Home address, Delivery address, Billing address, Email, Phone, Payment information, Account Number, Order Number, Complaint content, COC number, VAT number, Customer number

Legal basis:

Necessary for the performance of a contract

Storage period:

As long as necessary for this purpose

  

Purpose:

Services

Information:

Home address, Email, Customer file data, Data necessary to provide the service, Data generated by the service

Legal basis:

Necessary for the performance of a contract

Storage period:

As long as necessary for this purpose

  

Purpose:

Handling complaints

Information:

Home address, Email, Customer file data, Data necessary to provide the service, Data generated by the service

Legal basis:

Necessary for the performance of a contract

Storage period:

As long as necessary for this purpose

  

Purpose:

Invoicing

Information:

Home address, Email, Customer file data, Data necessary to provide the service, Data generated by the service

Legal basis:

Necessary for the performance of a contract

Storage period:

As long as necessary for this purpose

  

Purpose:

CRM

Information:

Name, Email, Location, Order History, Social media account, Phone, Profile photo

Legal basis:

Legitimate interests

Importance:

Commercial interests

Storage period:

As long as necessary for this purpose

Marketing

Purpose:

Direct marketing

Information:

Name, Email, Click behavior, Online behavior, Interest in a product, Social media account, Billing address, Legitimate interests

Legal basis:

Legitimate interests

Interest concerned:

Commercial interests

Storage period:

As long as necessary for this purpose

  

Purpose:

Newsletter

Information:

Name, Email, Click behavior, Online behavior, Interest in a product, Social media account, Billing address, Legitimate interests

Legal basis:

Legitimate interests

Interest concerned:

Commercial interests

Storage period:

As long as necessary for this purpose

  

Purpose:

Retargeting

Information:

Name, Email, Click behavior, Online behavior, Interest in a product, Social media account, Billing address, Legitimate interests

Legal basis:

Legitimate interests

Interest concerned:

Commercial interests

Storage period:

As long as necessary for this purpose

  

Purpose:

Social media marketing

Information:

Name, Email, Click behavior, Online behavior, Interest in a product, Social media account, Billing address, Legitimate interests

Legal basis:

Legitimate interests

Interest concerned:

Commercial interests

Storage period:

As long as necessary for this purpose

  

Purpose:

Behavioral targeting

Information:

Name, Email, Click behavior, Online behavior, Interest in a product, Social media account, Billing address, Legitimate interests

Legal basis:

Legitimate interests

Interest concerned:

Commercial interests

Storage period:

As long as necessary for this purpose

Website

Purpose:

Website analytics

Information:

Online behavior, Location

Legal basis:

Legitimate interests

Interest concerned:

Commercial interests

Storage period:

As long as necessary for this purpose

  

Purpose:

Account

Information:

Name, Address, Email, Message content

Legal basis:

Necessary for the performance of a contract

Storage period:

As long as necessary for this purpose

  

Purpose:

Submitting reviews or messages

Information:

Name, Address, Email, Message content

Legal basis:

Necessary for the performance of a contract

Storage period:

As long as necessary for this purpose

  

Security and fraud prevention

Purpose:

Camera surveillance

Information:

Security video footage

Legal basis:

Legitimate interests

Interest concerned:

The only manner to achieve the purpose

Storage period:

As long as necessary for this purpose

  

Purpose:

Data security

Information:

Security video footage

Legal basis:

Legitimate interests

Interest concerned:

The only manner to achieve the purpose

Storage period:

As long as necessary for this purpose

  

Research and Development

Purpose:

Market research

Information:

Online behavior, Home Address, Email

Legal basis:

Legitimate interests

Interest concerned:

Commercial interests

Storage period:

As long as necessary for this purpose

How did we obtain your personal data?
The Train Company USA Inc. has obtained your data because you have provided this data to us.

What are your rights?
Under the European General Data Protection Regulation, you have several rights concerning your data and the processing thereof:

Access
You may access your personal information and make any necessary changes to your account. If you want to see which personal data The Train Company USA Inc. has obtained about you, you may exercise your right of access by requesting The Train Company USA Inc.

Making changes
If you wish to change the personal information you have seen as a result of an access request and you cannot make the changes yourself in your account, you may request that The Train Company USA Inc. make these changes for you. You may request that The Train Company USA Inc. modify, correct, supplement, erase, or shield your information.

Restriction of processing of personal data

Under certain conditions, you also have the right to ask The Train Company USA Inc. to restrict the processing of your personal data.

Right to object
If The Train Company USA Inc. or a third party processes your data on the grounds of legitimate interest,  you have the right to object to that processing.

Portability of data
You can obtain your personal data from The Train Company USA Inc. The Company will provide this in a structured and commonly used format that can easily be opened using commonly used digital systems.

Automated processing
Whenever a decision about you is entirely based on the automated processing of your personal data, you have the right to request that a person re-evaluate that decision. You may always let us know your position on that decision or that you disagree with our decision.

Withdrawing consent
When the legal basis for a particular processing is your explicit consent, you have the right to withdraw that consent. This does not affect past processing but means that we will no longer be allowed to process this data. It may also result in The Train Company USA Inc. no longer being able to provide you with certain services.

Response from The Train Company USA Inc.
A request can be sent to sales@thetraincompany.com. The Train Company USA Inc. will comply with your request as soon as possible and, in any case, no later than one (1) month after The Train Company USA Inc. has received such a request. If The Train Company USA Inc. rejects your request, we will indicate in our reply why the request was denied.

Recipients of your personal data
The Train Company USA Inc. may be required to submit your data to a third party, for example, to fulfill a legal obligation. Transfer to third countries or international organizations. It may be necessary, for instance, for technical and operational reasons, to transfer your (personal) data to affiliates of The Train Company USA Inc. located outside the United States of America Economic Area.

Automated Decision Making
The Train Company USA Inc. can use automated decision-making processes based on your data when you have permitted us to do so. Based on your profile, some of The Train Company USA Inc. products or services may not be available.

What are cookies, and how does The Train Company USA Inc. use them?
Cookies are small pieces of (text) information sent to your browser when you visit The Train Company USA Inc. website and then stored on the hard disk or in your device’s memory. Cookies placed via The Train Company USA Inc. website cannot damage your device or the files stored on it. With ‘cookies,’ we also mean comparable techniques for collecting information, such as device fingerprinting.

Can changes be made to this Privacy Statement?
This Privacy Statement is subject to changes. We, therefore, advise you to regularly read the Privacy Statement for any such changes.

Questions, remarks, and complaints
If you have any questions regarding this Privacy Statement or how The Train Company USA Inc. uses your data, you can send an e-mail to sales@thetraincompany.com. If you have a complaint about the way your data is processed, please send an e-mail to info@thetraincompany.com. Furthermore, you always have the right to contact the competent national data protection authority. 

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