At The Train Company, your privacy matters. This Privacy Statement explains how BG & Company B.V., trading as The Train Company, and its subsidiary The Train Company USA Inc. process your personal data. We are committed to handling your information with the highest level of security, transparency, and care.
Questions? Please contact us at sales@thetraincompany.com.
BG & Company B.V. (Netherlands) – Registered controller for EU-based data subjects
The Train Company USA Inc. – U.S.-based affiliate handling U.S. operations and data processing
We act as joint controllers depending on your location and interaction with our website or services.
We process personal data for the following categories:
Service & Order Management
Financial Administration & Invoicing
CRM & Customer Support
Marketing & Retargeting
Website Analytics & Reviews
Security & Fraud Prevention
Product Research & Development
Full details of each purpose, data types, legal basis, and retention periods are available upon request or in our extended privacy overview.
If you are an EU resident, you have the right to:
Access, correct, or delete your personal data
Restrict or object to processing
Withdraw consent at any time
Request data portability
File a complaint with your national supervisory authority
For requests: sales@thetraincompany.com
Your personal data may be shared with third parties if:
Required by law or regulation
Necessary for technical service delivery (e.g., hosting, CRM tools)
Required for operations across the US and EU
We ensure appropriate safeguards for international data transfers, including Standard Contractual Clauses (SCCs) where applicable.
We use cookies and comparable technologies (e.g., device fingerprinting) to improve user experience, analyze website traffic, and support marketing. Learn more in our Cookie Policy.
Automated processing may be used to personalize marketing or service offerings. You may always request human review of such decisions.
We implement technical and organizational measures to protect your data, including encryption, secure hosting, and access control.
We may revise this Privacy Statement from time to time. Please check this page periodically to stay informed.
Contact us: sales@thetraincompany.com
Complaints (EU): Contact your local data authority
Complaints (US): Please write to our Miami office
© 2026 BG & Company B.V. – The Train Company
The Train Company is a registered trade name of BG & Company B.V. All rights reserved.
| Purpose: | Financial administration |
Information: | Company name, Billing address, Bank details, Outstanding balance |
Legal basis: | Legal obligation |
Storage period: | As long as necessary for this purpose |
Purpose: | Order Management |
Information: | Home address, Delivery address, Billing address, Email, Phone, Payment information, Account Number, Order Number, Complaint content, COC number, VAT number, Customer number |
Legal basis: | Necessary for the performance of a contract |
Storage period: | As long as necessary for this purpose |
Purpose: | Handling complaints |
Information: | Home address, Delivery address, Billing address, Email, Phone, Payment information, Account Number, Order Number, Complaint content, COC number, VAT number, Customer number |
Legal basis: | Necessary for the performance of a contract |
Storage period: | As long as necessary for this purpose |
Purpose: | Invoicing |
Information: | Home address, Delivery address, Billing address, Email, Phone, Payment information, Account Number, Order Number, Complaint content, COC number, VAT number, Customer number |
Legal basis: | Necessary for the performance of a contract |
Storage period: | As long as necessary for this purpose |
Purpose: | Services |
Information: | Home address, Email, Customer file data, Data necessary to provide the service, Data generated by the service |
Legal basis: | Necessary for the performance of a contract |
Storage period: | As long as necessary for this purpose |
Purpose: | Handling complaints |
Information: | Home address, Email, Customer file data, Data necessary to provide the service, Data generated by the service |
Legal basis: | Necessary for the performance of a contract |
Storage period: | As long as necessary for this purpose |
Purpose: | Invoicing |
Information: | Home address, Email, Customer file data, Data necessary to provide the service, Data generated by the service |
Legal basis: | Necessary for the performance of a contract |
Storage period: | As long as necessary for this purpose |
Purpose: | CRM |
Information: | Name, Email, Location, Order History, Social media account, Phone, Profile photo |
Legal basis: | Legitimate interests |
Importance: | Commercial interests |
Storage period: | As long as necessary for this purpose |
Purpose: | Direct marketing |
Information: | Name, Email, Click behavior, Online behavior, Interest in a product, Social media account, Billing address, Legitimate interests |
Legal basis: | Legitimate interests |
Interest concerned: | Commercial interests |
Storage period: | As long as necessary for this purpose |
Purpose: | Newsletter |
Information: | Name, Email, Click behavior, Online behavior, Interest in a product, Social media account, Billing address, Legitimate interests |
Legal basis: | Legitimate interests |
Interest concerned: | Commercial interests |
Storage period: | As long as necessary for this purpose |
Purpose: | Retargeting |
Information: | Name, Email, Click behavior, Online behavior, Interest in a product, Social media account, Billing address, Legitimate interests |
Legal basis: | Legitimate interests |
Interest concerned: | Commercial interests |
Storage period: | As long as necessary for this purpose |
Purpose: | Social media marketing |
Information: | Name, Email, Click behavior, Online behavior, Interest in a product, Social media account, Billing address, Legitimate interests |
Legal basis: | Legitimate interests |
Interest concerned: | Commercial interests |
Storage period: | As long as necessary for this purpose |
Purpose: | Behavioral targeting |
Information: | Name, Email, Click behavior, Online behavior, Interest in a product, Social media account, Billing address, Legitimate interests |
Legal basis: | Legitimate interests |
Interest concerned: | Commercial interests |
Storage period: | As long as necessary for this purpose |
Purpose: | Website analytics |
Information: | Online behavior, Location |
Legal basis: | Legitimate interests |
Interest concerned: | Commercial interests |
Storage period: | As long as necessary for this purpose |
Purpose: | Account |
Information: | Name, Address, Email, Message content |
Legal basis: | Necessary for the performance of a contract |
Storage period: | As long as necessary for this purpose |
Purpose: | Submitting reviews or messages |
Information: | Name, Address, Email, Message content |
Legal basis: | Necessary for the performance of a contract |
Storage period: | As long as necessary for this purpose |
Purpose: | Camera surveillance |
Information: | Security video footage |
Legal basis: | Legitimate interests |
Interest concerned: | The only manner to achieve the purpose |
Storage period: | As long as necessary for this purpose |
Purpose: | Data security |
Information: | Security video footage |
Legal basis: | Legitimate interests |
Interest concerned: | The only manner to achieve the purpose |
Storage period: | As long as necessary for this purpose |
Purpose: | Market research |
Information: | Online behavior, Home Address, Email |
Legal basis: | Legitimate interests |
Interest concerned: | Commercial interests |
Storage period: | As long as necessary for this purpose |
